Phone Etiquette Image Source: Flickr Most people in the service industry will do their utmost to provide their services to the best of their ability, regardless of what they do for a living. Of course, if we are to be…
There are numerous ways to stay in touch with clients and potential customers, but your phone system remains the easiest way to communicate. Choosing the correct business phone system is vital to your organisation, selecting an inadequate system can seriously…
Definitions, phrases and sayings exist for the sole purpose of simplification, in that you don’t always have to explain everything in full when communicating in the workplace. Up to a certain point however, certain business phrases which have somehow become…
As the economy has continued to recover and prosper the focus for employers has shifted noticeably from redundancies to how to retain their employees and strengthen their work team. In a strong labor market, employees are much more likely to…
An email that says, “I don’t appreciate being spoken to that way” isn’t a confrontation; it’s a complaint. Yelling, “Whoever threw away the juice for my cleanse is gonna pay!” isn’t a confrontation; it’s a threat. Asking, “What’s your problem,…